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YOUR QUESTIONS ANSWERED

Frequently Asked Questions

What makes your products different?

Our products are curated with natural ingredients to offer a holistic approach with clinical results. We strive to create clean, pure skin care. Our products never contain parabens or other harmful toxins, and are free of artificial and synthetic fragrances, chemicals and colors. In addition, all of our products are cruelty free, and we do not use human or animal stem cell or growth factors. We avoid using mineral oil based ingredients because of their pore-clogging effects and potentially toxic contaminants.

Can I use these products if I am undergoing chemotherapy?

Though our products are considered to be gentle, safe and clean, we recommend that you seek the advice of your medical professional prior to use.

Can I use these products if I am undergoing radiation?

Though our products are considered to be gentle, safe and clean, we recommend that you seek the advice of your medical professional prior to use.

Can I use these products if I don't have cancer?

YES! These products are not only created for patients undergoing or recovering from cancer, they are safe for everyone, even for the most sensitive/compromised skin.

How long do the products last?

Depending on frequency of use, the products are designed to last anywhere from 2-6 months. They are concentrated and a "little goes a long way." Using more product for a "quicker" response is not necessary and will only waste product. We advise starting with a pea size, emulsifying with fingertips and distributing the product to skin by tapping it on prior to rubbing it in. This method should effectively distribute a thin film of the product for maximum results using minimal product.

How do I know which products to use?

Our products come with detailed descriptions, instructions, and ingredients. It is advised to use a cleanser, moisturizer, and sun protection daily at minimum. Ancillary products are helpful in treating a variety of other skin conditions and can be incorporated into the skin routine. We are available to answer further questions via email at info@skinrxperts.com. Please give our team several days to respond.

What do I do if I get a reaction to a product?

It is advised to stop all products and contact your medical professional. With our 30 day satisfaction guarantee, if you aren't entirely satisfied with your purchase, simply contact us for a refund or replacement within 30 days of your purchase.

Can I still do skin care treatments if I am undergoing cancer treatment?

We recommend you seek the advice of your medical professional.

Do you guarantee the products?

All of our products are backed by a 30 day satisfaction guarantee for a refund or replacement.

What is the NerveRx® product for?

NerveRx® is designed to help with the discomfort and pain associated with peripheral neuropathy which is defined as damage to the peripheral nervous system. It can also be used proactively as a preventative treatment to help combat the damage before it sets in. Certain medications, chemotherapy, and/or medical conditions such as diabetes can cause injury, inflammation, or degeneration of the nerve fibers resulting in peripheral neuropathy. The NerveRx® product was created and based on anecdotal evidence from Dana Farber Cancer Institute. This product can help stimulate the nerves and may help with discomfort. NerveRx® is made of natural ingredients including coca butter flavonoids which assists with increased blood flow, shea butter and coconut oil which help hydrate and cool the skin and reduce inflammation, glutathione which is a super powerful antioxidant, and frankincense essential oil which has beneficial analgesic properties to soothe and heal the skin.

How do I use the NerxeRx® product?

It is advised to massage the NerveRx® product into compromised area(s) 1-2 times per day using a fair amount of pressure and stimulation, followed by cotton gloves or socks. If using before bed, wear the gloves/socks overnight for maximum benefit. NerveRx® has a low melting point. When the product arrives, if it is in a softened or liquified state, place the product in a cool area or in the refrigerator for a couple of hours prior to first use until it solidifies.

Are skinRxperts products safe?

skinRxperts products were developed with an advisory team of doctors, formulators, and aesthetic professionals. We are committed to using clean ingredients, such as rich botanicals and certified organic plant extracts, to ensure our products are of the highest quality and are nourishing and effective. Our manufacturing partners are innovators in proprietary bioactive ingredients and delivery systems. Each skinRxperts product is carefully developed by chemist specialists in their field, using medical grade ingredients to yield targeted results. All of our products are manufactured in the USA and in FDA-compliant labs.

Is there a drug in skinRxpert products?

No, skinRxperts is not a drug and our full line of skincare products is classified as cosmetics. skinRxperts does not require a prescription.

How do I manage my subscription?

You can manage your subscription and make any changes at any time from your account page.

How can I get a list of ingredients for a particular product

If you are interested in the ingredients displayed on a specific skinRxperts product, you will find these details on the product description pages of our website. Go to the product's page and scroll down until you see the "ingredients" tab.




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